Effective date: 7 November 2026
Document-service fees
Fees shown on the platform relate to document service and delivery. They do not purchase unearned experience, completion or recommendations. Payment claims remain pending until reviewed manually.
Eligible review
Before fulfilling any paid document service, PFSA should verify eligibility, completion and payment. If PFSA cannot provide an approved paid service because of an administrative error after payment confirmation, the payment may be reviewed for correction or refund.
Non-refundable situations
Fees may not be refundable where service work or printing/delivery has already begun, where submitted payment information is inaccurate, or where a participant is ineligible for the requested document. PFSA should communicate the decision and reason clearly.
How to request a review
Use Contact & support with the registered email address, payment reference and a concise explanation. The academy will review your request and respond through student support.